One of the best measures of any company is
how the manufacturer supports the product after the sale. At EPSON, that means
24 hour response or better. Our mission is to provide each and every customer
with solutions to their technical problems in a timely fashion. To accomplish
this, we offer technical support through our dedicated Customer Service,
Applications, and Training Departments.
If you have a technical question or need
technical support please give us a call at (562) 290-5920 or send us an
E-Mail at service@robots.epson.com.
We also have some very strong Customer Service products that many customers
find useful to help them get the most out of their EPSON Robot products. If you
have an interest in any of these products please also send us and e-mail or
call us at the e-mail address and phone number above.
If properly maintained, your EPSON Robot
will last for many years of reliable service. However, like any mechanical
device, EPSON Robots do require periodic maintenance. For customers that do not
have the resources available to perform this normal routine maintenance we
offer Robot Maintenance Contracts. Our Robot Maintenance Contracts provide you
with a Service Engineer at your facility on a regular basis to examine the wear
and tear on your robots, and provide the necessary maintenance to keep them
running in top form.
For more information on Robot Maintenance
Contracts send us an E-Mail at service@robots.epson.com or
give us a call at (562) 290-5920.
While EPSON Robots are known for their
reliability and long operational lifespans, there comes a time in every robot's
life where they just don't run quite the same as when they were new. This is
often the time when some robot vendors try to sell you a new robot. However, at
EPSON our robots are so well built that many of them can be rebuilt to "good as
new" condition for a fraction of the cost of a new unit. We call this our Robot
Rebuild Program and it's one of our most popular service programs.
If you have an old robot in need of a
little attention, give us a call at (562) 290-5920 or send us
an E-Mail at service@robots.epson.com
and we'll be happy to explain what's required to bring new life to an old
reliable asset.
One of the best ways to minimize down
time is to have spar parts on hand at your facility. Our Spare Parts Kits help
you stock the necessary parts for most normal problems which can occur in the
factory. Through the years we have come to learn which parts tend to wear over
time. As a result a recommended Spare Parts Kit for each of our robots keeps
the number of parts to a minimum while ensuring that the most common parts
required are on hand.
If you would like information regarding
Spare Parts Kits for your robots, you can contact our Customer Service
Department at (562) 290-5920 or send us an E-Mail at
service@robots.epson.com.
EPSON Robots and Vision Systems are used
by thousands of customers worldwide, giving us experience with a wide variety
of applications. As one of the many services to our customers, we provide
access to knowledgeable Applications Engineers through our Applications Support
Hotline. If you have a question regarding a specific application, or just want
to bounce some ideas off someone, then this is the place for you.
Our
Applications Hotline number is (562) 290-5930. You can also
send an E-Mail to applications@robots.epson.com
to get your applications questions answered.
It is important to us that our customers
purchase the right automation equipment for the job at hand. We would rather
walk away from an application than push the wrong equipment, and our customers
appreciate our honesty in this area. One of the best ways to make sure that you
are purchasing the right equipment for your next automation application is by
talking with one of our Technical Sales or Applications Engineers. To speak
with someone about your upcoming application requirements, you can call your
Regional Sales Manager or give us a call in our Carson California Headquarters
and we'll help you with your specific technical questions to make sure you are
properly informed about our equipment and its capabilities.
Call us at
(562) 290-5930 for help in the Pre-Sales Technical Support
area. You can also send an E-Mail to applications@robots.epson.com
with any pre-sales technical questions you may have.
Many times our customers want to know
specific technical details about their applications prior to making a purchase.
Some of these include: cycle time studies, specific pre-sales demos, and mock
ups of applications. If you have a specific demo request contact your Regional
Sales Manager or our Applications Department at (562)
290-5930.
Customer Service 
